Terms of Service

1. Acceptance of Terms

By accessing or using MonitorWorkspace ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Description of Service

MonitorWorkspace is a Google Workspace monitoring and management platform designed for IT administrators. The Service provides:

• User directory syncing and monitoring
• Gmail content access for authorized administrators
• Google Chat monitoring and export
• Email transfer capabilities
• Audit logging and compliance tracking

3. Eligibility and Authorization

You must be:

• A super administrator of a Google Workspace domain with authority to grant domain-wide delegation
• At least 18 years old
• Authorized by your organization to access employee email and chat data for legitimate business purposes

You represent and warrant that you have all necessary permissions and legal authority to use the Service to access user data within your organization.

4. Account Registration and Access

Access to the Service requires:

• Authentication via Google OAuth
• Email address pre-authorized by your organization's admin
• Configuration of a service account with domain-wide delegation in your Google Cloud project

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

5. Acceptable Use

5.1 Permitted Use

The Service may be used only for legitimate business purposes, including:

• Employee offboarding and data transfer
• Compliance monitoring and audit response
• Security incident investigation
• IT administration and user management

5.2 Prohibited Use

You may NOT use the Service to:

• Violate any applicable laws or regulations
• Infringe on employee privacy rights beyond what is legally permissible
• Engage in unauthorized surveillance or stalking
• Modify, reverse-engineer, or attempt to extract source code
• Resell, sublicense, or redistribute the Service
• Use the Service to send spam or unsolicited communications
• Attempt to gain unauthorized access to other organizations' data

6. Subscription and Payment

6.1 Free Trial

We offer a 14-day free trial of the Professional tier, limited to 25 users. No credit card is required. The trial automatically expires unless you upgrade to a paid plan.

6.2 Paid Plans

Subscription fees are billed monthly or annually based on the number of monitored users. Fees are non-refundable except as required by law. We reserve the right to change pricing with 30 days' notice to existing subscribers.

6.3 Cancellation

You may cancel your subscription at any time. Upon cancellation, access continues until the end of the current billing period. No refunds are provided for partial months or years.

7. Data Ownership and Responsibility

You retain all ownership rights to your organization's data accessed via the Service. You are solely responsible for:

• Compliance with applicable employment, privacy, and data protection laws (GDPR, CCPA, etc.)
• Obtaining necessary consents or providing required employee notifications regarding monitoring
• Ensuring authorized administrators use the Service appropriately
• Maintaining backups of critical data

8. Service Availability and Support

We strive for 99.5% uptime but do not guarantee uninterrupted access. We may perform scheduled maintenance with advance notice. Support response times vary by subscription tier (see pricing page).

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MONITORWORKSPACE AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold MonitorWorkspace harmless from any claims, damages, or expenses (including legal fees) arising from: (a) your violation of these Terms, (b) your violation of applicable laws or employee privacy rights, or (c) your use of the Service in a manner not authorized by these Terms.

11. Termination

We may suspend or terminate your access immediately if you violate these Terms, engage in fraudulent activity, or fail to pay subscription fees. Upon termination, all data will be deleted within 30 days unless you request an export beforehand.

12. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or dashboard notice. Continued use of the Service after changes constitutes acceptance.

13. Governing Law

These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles. Any disputes shall be resolved in the courts of [Your Jurisdiction].

14. Contact

For questions about these Terms, contact legal@monitorworkspace.com.